Team Leader - Travel Wholesaler

Are you an experienced leader within the travel industry looking to take the next step in your career in 2026?

This is an exciting opportunity to join a well-established travel wholesaler where you will lead a high-performing reservations team and help deliver exceptional service to travel agents and their clients.
In this role, you'll lead a reservations team, developing their skills, lifting service standards, and supporting them to meet performance goals while keeping daily operations running smoothly.

What You'll Do:

• Lead, coach and develop a team of reservation consultants to deliver outstanding service and meet performance targets
• Oversee daily operations of the reservations team, ensuring smooth workflow and high service standards
• Support sales performance by managing team KPIs, monitoring results, and taking calls where required
• Foster a positive, collaborative, and motivated team environment
• Assist with recruitment, onboarding, and ongoing staff development
• Handle escalated enquiries and provide solutions to complex issues
• Collaborate with peers across the business to ensure consistent service delivery

What We're Looking For:

• Experience managing a team in the travel or tourism sector
• Strong coaching and people management skills, including setting KPIs and driving performance
• Excellent customer service and sales experience
• Ability to think proactively, solve problems and create a productive, fun, and results-driven workplace
• Strong communication, planning, and organisational skills
  
  

Why You'll Love It:

• Competitive Salary Package
• Amazing staff travel discounts and industry perks
• Ongoing training and professional development opportunities
• Inclusive, collaborative, and supportive team culture

📩 Apply Now or email your CV to jaimee@traveltraderecruitment.com.au
📞 For a confidential chat, call 02 9119 8744