The Sales Performance Manager will oversee the sales performance and commercial outcomes of an experienced team of approximately eight cruise consultants.

This is a hands-on senior sales and escalation role, rather than a traditional people-management or coaching position. The team is already highly experienced, so the successful candidate will provide strong commercial leadership, guidance and problem-solving support, particularly when complex bookings or customer situations arise.

Key Responsibilities

• Take ownership of daily sales performance and support the team to consistently achieve revenue targets.
• Review sales reports and performance data each morning, identifying trends, opportunities and areas requiring attention.
• Lead a short daily team huddle to review performance, priorities and targets.
• Act as the senior escalation point for complex customer issues, complaints, high-value bookings and challenging sales situations.
• Use sound commercial judgement around pricing and discounts, with a strong focus on protecting margin wherever possible.
• Support consultants with complex or bespoke cruise itineraries and package requirements.
• Drive upselling and increased booking value, particularly through complete door-to-door packages incorporating cruises, flights, hotels and transfers.
• Maintain a luxury, high-touch sales approach, focusing on the overall customer journey rather than simply selling the cruise product.
• Step onto the phones when required to support the team or help achieve a target, while remaining primarily focused on the broader team's performance.
• Identify practical opportunities to improve conversion, revenue and booking value through hands-on support and commercial decision-making.

Ideal Background

The ideal candidate will have 5+ years of strong cruise sales experience and leadership, with a proven understanding of cruise products and the broader travel components that sit around them.

Experience should ideally include:

• Cruise, Flights, hotels, transfers sales and packaging experience
• Luxury travel and high-value customers
• Strong upselling and value-add sales
• Managing difficult customer situations and escalations
• Commercial decision-making around pricing, discounts and margin
• Working with sales performance data and daily reporting

Team Environment

The existing team consists of approximately eight experienced senior cruise consultants who require relatively little day-to-day coaching.

The successful candidate therefore needs to be a credible senior sales operator who can provide support when needed and step in confidently when a booking or customer situation becomes complex.

The focus is on commercial leadership, problem-solving, escalation management and maintaining strong sales performance, rather than formal performance management or intensive coaching.

What's on Offer

• $115K base salary + Bonus +Super ($140K OTE + Super)
• Fantastic Gold Coast location
• Monday - Friday, no late nights or weekends
• Opportunity to work with a high-end, bespoke luxury cruise product
• Senior position within an experienced and established sales team
• Immediate start available

Interested?

To apply, please send your CV to farah@traveltraderecruitment.com.au or contact Farah on 07 3123 6107 for a confidential discussion.

Please note that only shortlisted candidates will be contacted.