Love leading people, solving problems and keeping operations running smoothly? This could be the opportunity you've been waiting for!

We're partnering with a well-established travel business looking for an experienced Reservations Team Leader to take ownership of a busy reservations team, drive performance and ensure an exceptional experience for travel agents and customers.

This is a fantastic opportunity to combine your travel industry knowledge with your leadership skills, all while enjoying the flexibility of a fully remote working arrangement!

The Opportunity

You'll play a key role in leading, supporting and developing the reservations team, ensuring daily operations run efficiently and bookings are managed accurately and within deadlines.

Your responsibilities will include:

• Leading, motivating and developing a team of reservations professionals.
• Managing workloads, delegating tasks and keeping daily operations on track.
• Overseeing booking activity, shared inboxes and team workflows.
• Providing guidance and support with complex bookings, escalations and operational challenges.
• Coaching team members through regular one-on-ones, feedback and development plans.
• Identifying ways to improve processes, productivity and the overall agent experience.
• Monitoring reporting, spreadsheets and agent portal bookings.
• Ensuring high standards of accuracy, customer service and operational efficiency.

What We're Looking For

We're keen to hear from travel professionals who have a strong reservations background and genuinely enjoy leading and bringing out the best in people.

Ideally, you'll have:

• A minimum of 3 years' experience within the travel industry (retail, wholesale or inbound).
• Previous Team Leader or supervisory experience within travel reservations or operations.
• Strong knowledge of travel reservations, booking processes and supplier relationships.
• Good destination and product knowledge.
• Excellent communication, organisation and time management skills.
• The ability to manage competing priorities and thrive in a fast-paced environment.
• Strong attention to detail and confidence using booking systems, spreadsheets and reporting tools.
• A natural ability to lead, coach, motivate and inspire a team.
• A proactive, solutions-focused attitude with a genuine passion for customer service.

What's in It for You?

• $80,000-$85,000 + Super
• Work From Home - enjoy the flexibility of a remote role!
• Take ownership of a reservations team and make the role your own.
• Work with an established and respected travel business.
• Supportive management team and collaborative working environment.
• A varied leadership role where you can make a genuine difference.
• Opportunity to develop your leadership career within the travel industry.

Interested? Let's Talk!

If you're an experienced travel leader ready to step into a new leadership role without the daily commute, we'd love to hear from you!

Apply now via SEEK or contact Bree at Travel Trade Recruitment for a confidential discussion.

📞 (02) 9119 8744
📧 bree@traveltraderecruitment.com.au

Please note: Applicants must have previous travel industry experience and full Australian working rights.