- Cruise, Travel Agent
- Permanent
Are you passionate about curating unforgettable journeys with a touch of luxury? We're seeking an experienced and customer-focused Travel Consultant who specialises in high-end cruises, premium land arrangements, and luxury air travel. If you thrive on delivering seamless, tailored experiences and take pride in exceptional service, this role is for you.
You'll play a key role in designing sophisticated holiday experiences, working with discerning clients who expect the best and trust you to deliver it.
Key Responsibilities
- Deliver exceptional, personalised service that exceeds client expectations and reflects our high standards
- Design and sell premium travel experiences including luxury cruises, 5-star accommodation, private tours, and business class airfares
- Confidently manage a diverse range of bookings, including fly-cruise packages, bespoke itineraries, and complex multi-stop journeys
- Consult on every element of the trip: destinations, climate, visa requirements, cultural nuances, local highlights, and more
- Maximise revenue opportunities by identifying up-sell and cross-sell possibilities tailored to client interests
- Build and maintain a database of loyal clients and qualified leads through referrals, follow-up, and proactive engagement
- Use airline, cruise, hotel, and tour booking systems to manage end-to-end reservations
- Maintain accurate client records, quotes, itineraries, invoices, and payments
- Resolve customer issues with empathy and a proactive, solution-focused approach
- Participate in and support new product initiatives, marketing campaigns, and company-wide promotions
- Stay current on luxury travel trends, supplier offerings, and exclusive experiences to continually elevate the service you provide
About You
- A minimum of 5 years' experience in the travel industry, ideally with a strong background in luxury cruise and premium leisure travel
- Proven success in selling high-end cruise lines (e.g. Silversea, Seabourn, Viking, Oceania, Uniworld, Regent Seven Seas) and tailor-made land and air packages
- Deep understanding of business class and premium airfare products and how to integrate them into full-service itineraries
- Skilled at creating complex, personalised itineraries that combine multiple elements into one seamless experience
- Strong sales acumen with a proven ability to build and maintain a loyal client base
- Excellent communicator, both written and verbal, with strong attention to detail and customer care
- Capable of managing time effectively, meeting deadlines, and handling multiple tasks in a fast-paced environment
- Experienced with Microsoft Office and computerised reservation systems
- Committed to professional presentation, ethical conduct, and continuous improvement
Qualifications & Skills Required
- Certificate III in International Travel & Tourism or equivalent industry experience
- Demonstrated success in a consultative travel sales role, with a focus on luxury and premium products
- Strong GDS experience (Sabre, Amadeus, Galileo)
- Knowledge of cruise, accommodation, tour, and airline suppliers across high-end market segments
- Ability to work autonomously while contributing to team success
- Strong customer service background with a solutions-first approach
- Experience working under pressure and delivering consistently high results
- Willingness to adopt and apply internal systems, policies, and processes
Why Join Us?
- Lucrative Salary OTE $120K + Super
- Fully Remote Role
- Work with some of the most prestigious travel brands and suppliers in the world
- Be part of a team that values creativity, initiative, and delivering travel experiences with impact
- Opportunity to grow your career while curating unique, premium holidays for discerning clients
- Supportive and professional environment where your expertise is truly valued
Are you ready to design travel the way it should be - inspiring, luxurious, and unforgettable? We'd love to hear from you.
Apply now by sending your CV to farah@traveltraderecruitment.com.au, or call 07 3123 6107 for more info.
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