Are you an experienced travel operations professional ready to step into a leadership role within the tourism space? This is an exciting opportunity to join a well-established, specialist travel business delivering exceptional, tailor-made travel experiences to international visitors.

This role is based in Sydney CBD and offers a hands-on opportunity to lead operations, drive service excellence, and play a key role in shaping seamless end-to-end travel experiences.

About the Role:

• Leading and mentoring a high-performing operations team across FIT, Groups, and remote team members
• Overseeing end-to-end travel operations, including booking processes, itinerary management, and tour coordination
• Managing relationships with Australian and international suppliers, including accommodation, transport, and touring partners
• Handling escalations and resolving operational issues quickly and effectively
• Monitoring workflow and ensuring deadlines and service standards are consistently met
• Collaborating closely with Sales, Product, and Account teams to improve efficiency and enhance the customer journey
• Reviewing operational performance and identifying process improvements
• Ensuring accuracy, compliance, and attention to detail across all documentation and systems

About You:

• Proven experience in travel operations, inbound tourism, or tour coordination (Australia experience highly regarded)
• Strong leadership skills with experience managing teams in a dynamic environment
• Confidence working with travel booking systems (Tourplan experience highly advantageous)
• Excellent organisation, time management, and problem-solving abilities
• Strong communication skills with the ability to manage internal and external stakeholders
• A customer-first mindset with a focus on delivering high-quality travel experiences
• Experience working collaboratively across departments such as Sales, Product, and Operations
• Knowledge of supplier management, contracts, and travel industry processes

What's on Offer

• Great Salary $110,000 - $120,000 + Super
• Monday to Friday
• Office-based role in Sydney CBD
• Opportunity to lead a diverse, global-facing operations team
• Work within a specialist travel environment with strong industry reputation
• Career development and long-term growth opportunities
• Supportive, collaborative team culture
• Familiarisation travel opportunities

Ready for your next step?

If you're passionate about travel operations and ready to take on a leadership role where no two days are the same, we'd love to hear from you.

📩 Click Apply Now to submit your application
📞 For a confidential discussion, contact Bree on 02 9119 8744
📧 bree@traveltraderecruitment.com.au