Are you a strategic, commercially focused leader with a proven track record in B2C sales and call centre operations?

We are seeking a Managing Director - Australia & New Zealand to lead our operations, drive measurable growth, and deliver outstanding results across all aspects of the business.

This role is hands-on and results-driven, offering the opportunity to shape strategy, drive revenue, and build a high-performing team in a fast-paced, consumer-focused environment.

Key Responsibilities

Leadership & Operations

• Lead the Australia & New Zealand operations, setting clear priorities and accountability across the team.
• Drive operational excellence across all call centre functions to achieve sales targets, service KPIs, and high customer satisfaction.
• Build, mentor, and inspire a high-performing, multi-layered team to deliver consistently strong outcomes.
• Continuously review systems and processes to maximise efficiency, quality, and profitability.

Commercial Strategy & B2C Growth

• Full P&L responsibility, managing forecasting, budgeting, and profitability.
• Deliver B2C sales growth, aligning product, marketing, and operational strategies to increase market share, lead generation, and brand awareness.
• Reposition, refresh, or launch new products to meet customer demand and commercial objectives.
• Use data and insights to make informed decisions that drive measurable outcomes across sales, marketing, and operations.

Stakeholder & Client Focus

• Manage customer acquisition, sales conversion, and call centre performance.
• Ensure the business balances growth, brand, compliance, and exceptional customer outcomes.
• Build strong relationships with internal and external stakeholders to support strategic and operational goals.

Who We're Looking For

• Proven MD/GM or senior leadership experience in high-volume B2C operations with call centre.
• Commercially astute with experience translating strategy into measurable top and bottom-line results.
• Strong operational, analytical, and data-driven decision-making skills.
• Experience leading high-performing teams, fostering accountability and a performance-focused culture.
• Excellent communication, negotiation, and stakeholder management skills.
• Resilient, proactive, and results-focused with a hands-on approach.

What This Role Offers You

• Base salary of $250K within a total executive package circa $300K, plus super
• Flexible hybrid working arrangements
• Relocation assistance if required
• Exclusive travel industry perks and benefits

This is an exciting opportunity for a commercially minded leader to take ownership of the Australia & New Zealand operations, delivering measurable B2C results, driving call centre performance, and leading a high-performing team.

Apply now!

Contact Farah at Travel Trade Recruitment via email on farah@traveltraderecruitment.com.au

or call 07 3123 6107 for a confidential discussion.