Course 1 - Airline Reservations Part 1:
Agent work areas, AIS, basic and advanced PNR elements, basic flight availability, basic timetables, basic/miscellaneous PNR retrieval entries, book/cancel/rebook segments, calculator functions, calendar functions, cancel/change PNR elements, change/cancel seating elements, clock functions, currency conversion, encode/decode aircraft equipment, encode/decode airlines, encode/decode cities and airports, encode/decode countries, flight details, help system, seat maps/requests/wishes, sign in/out.
Course 2 - Airline Reservations Part 2:
Advanced flight availability, ARNK segments, change segment status, direct access, non-homogeneous PNRs, open segments, option element, passive segments, placing PNRs on queue, PNR claim, priority waitlist, profiles, queues, schedule changes, split PNR, waitlist assurance, waitlist segments.
Course 3 - Automated Fares and Ticketing:
"Best Buy" pricing, "Best Buy" pricing with automatic rebook, change/delete fare elements, change/modify fare displays, commission element, create TST, delete TST, electronic ticketing, fare displays, fare endorsement element, fare notes, fare routing information, fare rules, form of payment, itinerary pricing, pricing specific passenger types, pricing specific passengers, pricing specific segments, print tickets, print tickets from queue.
Course 4 - Rental Car Reservations:
Availability single company, availability multi-company, availability options, book direct, book from a location list, book from availability, book from a PNR, book with options, cancel car segment, car segment amendments, car segment fields, car terms from a PNR, car terms from availability, encode/decode car company names/codes, location lists multi-company, location lists single company, rules, vehicle type codes.
Course 5 - Hotel Reservations:
Access plus hotels, availability direct, availability from location list, availability from a PNR, availability from multi-property availability, book direct, book from location list, book with options, display options, encode/decode hotel company names/codes, hotel features, hotel help pages, hotel segments - adding, changing, deleting, location lists, pricing displays.
Course 6 - Tour Reservations:
Tour book from American Express Vacations (AXV), Tour book from Continental Vacations (CAV), Tour book payment application, Tour book modifications, Tour information in AIS, TourSource booking cancellation, TourSource booking change, TourSource brochure request, TourSource PNRs in Amadeus, TourSource tour book.
Course 7 - TIMATIC:
Electronic travel authority, TIMATIC by referencing a PNR segment, TIMATIC expert mode, TIMATIC full-text entries, TIMATIC guided mode, TIMATIC rules.
Structure: 61 lessons, 59 drills, 25 exercises, 20 quizzes, 6 final exams (one final exam per course).
Time given: 120 hours
Cost: £539.00 / $A1125.00