Position Overview:

As the Travel Groups Consultant Team Leader, you will play a pivotal role in overseeing the group travel department. You will lead a team of passionate consultants, ensuring that clients receive the highest level of service from the initial inquiry to the completion of their journey. This role requires excellent leadership skills, a strong understanding of group travel dynamics, and a commitment to delivering outstanding customer experiences.

Job Description:

• Lead and motivate a team of group travel consultants, providing guidance, support, and mentorship to ensure team success.
• Manage the day-to-day operations of the group travel department, including handling inquiries, coordinating bookings, and resolving any issues that may arise.
• Collaborate with other departments, such as sales, marketing, and operations, to develop strategies for attracting and retaining group travel clients.
• Develop and maintain strong relationships with suppliers, negotiating contracts and securing favorable rates for group bookings.
• Stay informed about industry trends, destination updates, and travel regulations to provide accurate and up-to-date information to clients and team members.
• Monitor team performance metrics, such as targets, customer satisfaction scores, and response times, and implement strategies to drive continuous improvement.
• Handle escalated customer inquiries or complaints in a professional and timely manner, ensuring resolutions that exceed client expectations.

Experience Required:

• Minimum of 4 years of experience in the travel industry, with a focus on group travel arrangements.
• Proven leadership experience, with the ability to inspire and motivate a team towards achieving common goals.
• Strong communication and interpersonal skills, with the ability to build rapport with clients, colleagues, and suppliers.
• Excellent organizational and time management abilities, with a keen attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in travel booking systems and Microsoft Office Suite.
• Passion for travel and a commitment to delivering exceptional customer service.

The Package

• Competitive salary of $75-80k DOE + Super
• Full Time Permanent Role
• Flexible work arrangement - Hybrid
• Opportunities for professional development and career advancement.
• Travel perks and discounts.

INTERESTED:

To apply for the role of Travel Groups Team Leader please contact Bree on 02 9119 8744, email your resume to bree@traveltraderecruitment.com.au or click '"Apply Now"