Course 1 - Airline Reservations:
"Access Plus", agent assembly areas, ARNK segments, basic and advanced flight availability, basic and advanced PNR fields, basic and advanced PNR retrieval, book/cancel/rebook/insert/move segments, calculator functions, calendar functions, change/cancel seat assignments, change/delete PNR fields, currency conversion, decode mixed class of service symbol, divide party, encode/decode airline names, encode/decode cities and airlines, FLIFO, flight details displays, general reference system (GRS), help system, info system, open segments, passive segments, queues, reduce party, seat maps and assignments, signing in and out, time functions, waitlist segments.
Course 2 - Automated Fares and Ticketing:
Agent-assisted itinerary pricing, agent-assisted itinerary pricing as a connection, agent-assisted itinerary pricing as separate trips, basic itinerary pricing, fare displays, fare rules, itinerary pricing using name selection modifier, itinerary pricing using segment selection modifier, "Low Fare Finder", print tickets, print tickets using modifiers, ticketing facts field.
Course 3 - Rental Car Reservations:
Availability, availability from flight segment, availability redisplay and change, availability with modifiers, book from availability, book with optional modifiers, car segment cancellation, car segment modification, city policy information displays, encode/decode car vendors, general information displays, location displays, optional modifiers, rule displays, rule displays from car segment.
Course 4 - Hotel Reservations:
Availability from PNR segment, availability from details, availability from list, availability with optional modifiers, book hotel room, book with optional modifiers, details from availability, details from hotel segment, details from list, details referencing city and name, details referencing property code, details with optional modifiers, details with optional modifiers, list for city, list for city with reference point, list from PNR segment.
Course 5 - Tour Reservations:
Subjects Covered: Introduction to Tour Source, list Tour Source participants, access Tour Source, use the primary menu to search for a tour destination, select a tour, book flights, book accommodations, modify a booking, cancel a booking, order brochures
Structure: 43 lessons, 14 exercises, 12 quizzes, 4 final exams (one final exam per course).
Average Completion Time: : 85 hours
Cost: £399.00 / $A832.00