Travel Industry Airfare Executive

Salary: Competitive base & bonus & perks
Location: Sydney
Sector: Fares & Ticketing, Travel Agent, Wholesale/Tour Op's
Job type: Permanent
Date posted: 14/03/2019
Job reference: 5863SJ1
Contact: Sarah Johnson
Contact tel: 02 9119 8744
A rapidly growing global travel company are seeking an airfare guru to join their successful Perth office as an Aviation Executive.
The purpose of this role is to ensure flight bookings and related queries are dealt with in an efficient manner and with great accuracy as to support the growth and success of my client.

Duties:

*Support all areas of the business with aviation queries by phone + email in a polite and friendly manner
*Issue all manner of airline tickets accurately and on time via multiple ticket consolidators
*Ability to process amendments (ADCOL) as required of existing flight bookings and demonstrate ability to accurately answer questions including but not limited to: pricing, routing, fare restrictions and aviation product related queries.
*Quote, track and monitor airline refunds. Sourcing waivers to protect the business as required. Monitor & take ownership of financial exceptions & finding amicable solutions.
*Daily clearance and queue management, including but not limited to automated airline responses, airline schedule changes and ticketing time limit management for all bookings ensuring open communication surrounding concerns to the Aviation Manager.
*Ensuring accurate input and recording of all transactions into the central reservation system
*Tracking Airline revenue by accurate log of profits and losses.
*Processing name changes, name corrections, remedying any booking errors amongst other reasonable ad-hoc tasks. Identifying risks to the business & reporting to Aviation Manager as required.
*Supporting local Product & Marketing teams with pricing & commentary on airfare components of cruise packages
*Maintaining exceptional channels of communication with internal departments both locally & abroad and communicating closely with local Aviation Manager
*Occasional meetings with airline representatives and industry stakeholders
*On-call approximately 1 week out of each calendar month

Experience Required:

*I am seeking an Airfare Guru with a solid understanding of a range of airfares
*Two years travel consulting experience working on Sabre and Galileo
*Previous experience with ticket consolidators
*A natural forward planner who critically assess own performance
*Ability to self-manage, work autonomously & with integrity
*Ability to be a team player and the ability to get along with others
*Adept in the use of Microsoft office suite
*Must have excellent organisational skills, be thorough and a keen eye for detail
*Display the ability to effectively communicate relevant information across the business where necessary
*Excellent working knowledge of fare construction, airline fare rules interpretation as well as airline ticket issuing processes

The Package:

*A competitive salary is on offer to the successful candidate plus bonus and overtime pay.
*Monday - Friday hours 9am - 5pm.
*You will be required to be 'on call' one week in every month.

Interested:

To apply for this exciting opportunity, please call Sarah on 08 6365 4313 email me directly on sarah@traveltraderecruitment.com.au or click 'Apply Now' below and follow our easy to view instructions.

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