Systems / Help Desk Support Consultant - Travel Industry

Salary: inclusive of super
Location: Brisbane CBD
Sector: IT/Technology/Web, Online Travel, Wholesale/Tour Op's
Job type: Temporary
Date posted: 10/01/2019
Job reference: 3841SZ1
Contact: Serena Zhou
Contact tel: +61 7 3123 6107

ABOUT THE ROLE:

Global travel Organisation constantly growing and developing looking for a focused and experienced systems / help desk agent to support the day to day functions for a period of 10 months.

Your job will entail but not limited to:

*Second level support for queries escalated
*Problem solving to identify and resolve business and system related issues
*Setup, maintenance and support of the different booking and in house systems
*Assist in User training to ensure correct use of the different systems
*Ensure systems are maintained to the highest level including implementation of software updates and functional enhancements



EXPERIENCE / ATTRIBUTES REQUIRED:


*Ability to understand and translate technical issues to business language and vice versa
*Excellent communication skills
*Sound knowledge of Microsoft Office applications including Word and Excel
*High attention to detail and ability to analyse and resolve issues
*Exposure to travel systems such that there is an understanding of the complexities of global booking systems
*1+ year(s) travel industry experience in an environment requiring: Analysis of information to assist with problem resolution and business process improvement
*Customer service/call centre experience in a support role is desirable


THE PACKAGE:

A salary of $68,985 including super - pro rata is on offer for the right candidate working predominately MON-FRI during business hours however, due to the nature of the role, some out of office work might be required.
You will be working in a state of art facility with lots of room for career growth into other areas within the company once your contract's finished.



INTERESTED:

For an expression of interest, please submit your CV to SERENA from Travel Trade Recruitment on serena@traveltraderecruitment.com.au click APPLY NOW BELOW. For a confidential chat, please contact SERENA on 07 3123 6107





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