Operations and Customer Experience Executive

Salary: Competitive base + benefits
Location: Sydney
Sector: Operations/Admin, Reservations
Job type: Permanent
Date posted: 10/10/2017
Job reference: 4567SJ1
Contact: Sarah Johnson
Contact tel: 02 9119 8744
An independent tour company is looking for an Operations and Customer Experience Executive to join their expanding team.

This is a diverse and varied role that will suit an experienced reservations consultant who enjoys delivering fantastic customer service to ensure an amazing customer experience. This company is expanding and they are offering the opportunity to someone who is willing and able to get involved in all areas of the business.

Detailed Job Description:

Your main duties will include but are not limited to:

* Handling customer telephone and email enquiries and reservations
* Plan, sell and promote the product range
* Maintain accurate and comprehensive knowledge of the full product range
* Manage supplier relations including co-ordination of tour date bookings and negotiating
rates and contracts
* Assist in setting up flights itineraries in conjunction with tours
* Listening and evaluating customer feedback to ensure satisfied and repeat customers
* Handling customer telephone and email enquiries relating to tour products

Experience and Attributes Required:

* Strong Travel Reservations experience - 3 years in tourism, hospitality or business administration
* GDS Knowledge preferred
* Adaptable and flexible
* Ability to work independently, as well as part of a team
* Using initiative to set priorities to ensure maximum output
* Strong attention to detail and accuracy
* Excellent communication skills both written and verbal
* A positive attitude with strong interpersonal skills
* Exhibiting honesty and integrity in working to company goals

The Package:

A fantastic salary package is on offer to the successful candidate and the chance to work with a niche tour operator closer to home offering more work life balance.

Interested?

To apply for this exciting opportunity, please call Ruth on 02 9119 8744 and email your CV to sarah@traveltraderecruitment.com.au or click 'Apply Now' below and follow our easy to view instructions

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