Customer Support | Travel | Administration

Location: Brisbane
Sector: Fares & Ticketing
Job type: Permanent
Date posted: 11/05/2019
Job reference: 1431CGA1
Contact: Courtney Gardiner
Contact tel: +61 7 3123 6107
If you are seeking career progression, new challenge or just simply, want to work in customer support and fares rather than sales then look no further!

In this role you'll be supporting the sales and reservations agents with their daily duties as well as supporting the office with general duties. With endless career opportunities available you will really be able to grow your career with a reputable travel company.


- Deal directly with clients/suppliers by phone, email, or at times face to face
- Have a good understanding of the customers' needs wants and expectations to support travel consultant
- Prepare documentation and ensure clients visa requirements are needs are met
- Processing of new bookings or changes to existing bookings where they may need to take place (ticketing)
- Respond promptly to enquiries & handle complaints where needed in a tactful and empathetic manner
- Product accurate admin work to complete any action taken, this includes receipts, final payments and updating summaries
- After sales calls with passengers, to ensure they are happy with the booking and if they require any further assistance
- Monitor all consultants work load and be of assistance when needed


- Proven experience working in a customer service/support role in a call centre environment (must be within the travel industry)
- Fantastic interpersonal skills & ability to communicate professionally to clients and suppliers
- Knowledge of customer service principles and practices
- Ability to work to deadlines with good attention to detail
- Wanting to learn & develop personal attributes further
- Able to remain calm and problem solve


We are offering the candidate a competitive base salary with regular reviews and career progression.

You will also be offered great industry rewards.


Please submit your expression of interest & CV in word format to or contact Courtney on 07 3123 6107 for a confidential chat alternatively, click APPLY NOW below.

* This is a permanent position & you'll need an unrestricted working right in AUS only short listed candidates will be contacted.

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