The Client Services Team is the first & primary point of customer contact & is responsible for answering queries, processing bookings, taking payments for deposits & final balances & assisting clients with their pre-tour and post-tour travel arrangements including flights & accommodation.

To be successful you will have experience in directing and overseeing the overall Client Services function, to drive results, and to direct, supervise and coach the members of the Client Services team.


JOB DESCRIPTION:

*Drive achievement of revenue growth, utilisation & productivity targets
*Deliver continuous improvement of service quality and customer experience
*Manage, develop and motivate a successful team
*Actively plan and manage resources in line with business demand
*Develop and maintain key customer relationships through exceptional service quality
*Drive operational performance within health and safety standards and internal and external requirements


EXPERIENCE REQUIRED:

*Excellent interpersonal communication skills and a positive attitude
*Previous experience in the service industry or sales field with a strong customer service orientation
*Strong planning, prioritising, organising and time management skills
*Leadership skills with the ability to motivate and inspire success
*Strong strategic & commercial acumen
*Solution focused, with effective decision making and analytical skills


THE PACKAGE:

Competitive salary package of $75k - $80k + super depending on experience

INTERESTED?

If you are keen to be considered for this or any other travel role please call Paul on 02 9119 8744 email paul@traveltraderecruitment.com.au or click 'apply now' and follow the instructions below.